1 hour ticket response
We are committed to supplying a prompt and adequate reply to each ticket sent by a client. Our qualified help desk support team representatives will examine your query and will think of the most effective option. We offer a 1–hour response time guarantee for all helpdesk tickets. Actually, our average client support ticket response time has proven to be twenty minutes.
A First–Rate Technical Support Service
Our support staff members possess broad experience in the shared hosting plans sphere and are experienced enough to provide a rapid solution to your problem. If, however, the situation at hand is not within the competency of a support engineer, the technical support ticket will be forwarded to a programmer or administrator for further assistance.
A User–Friendly Help Center
Included in the Web Site Control Panel is an easy–to–navigate Help Center section, which offers different sources of information. You can browse through a constantly updated knowledge base offering web hosting account management articles and site management articles, check out the instructional video tutorials or have a peek at our F.A.Q. repository.
