Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • All your support requests will be replied to within maximum 60 min after the trouble ticket or email has been received. If your issue calls for additional assistance from a sysadmin, we will direct the trouble ticket or the email to the person on duty then leave a comment to inform you that more time will be required for reaching the best solution. And if you make use of our Managed Services package, all of the server management tasks included there will be carried out whenever you prefer.

  • Top quality support service

  • A Top–Notch Help Desk Support Service

  • Should you need any assistance working with the Web Site Control Panel or with any of the applications that we have installed on the server for you, don’t hesitate to touch base with the client support staff at any time through the ticketing system. Besides, if you need assistance managing your server, you can make use of our Managed Services package, which includes weekly Operating System updates, software installation and troubleshooting services, server monitoring and rebooting services, backup hard drive storage space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Each dedicated web hosting plan is fitted out with our cost–free Web Site Control Panel, which boasts an exhaustive knowledgebase and a collection of educational video tutorials. Whenever you need assistance with the Web Site Control Panel, just hit the Help or Videos buttons located in the top right corner.