Being able to communicate with your shared hosting supplier when you have any questions or experience any difficulties is very important and how quickly they will respond and react is essential, especially if your website is business-oriented, as longer downtime can often mean losing potential customers. The support solutions are, in addition an easy way to recognize actual providers from resellers. The second usually respond just to emails or support tickets and you will have to wait for a whole day or more so as to get a reply. If your trouble calls for a few responses, you will end up losing days in order to have a basic problem solved. When you use the services of a genuine and reliable web hosting supplier, you should be in a position to get in touch with the support anytime and receive a prompt reply whatever the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Hosting
We provide 24/7 billing, customer and technical support for all our shared hosting plans. Even if you are not our client yet and you have questions, we can help you right away and supply you with the needed information, so as to give you the choice to make an informed decision when you get a new hosting account. We are available anytime, including weekends and holidays, and we offer multiple options for communication to contact us - live chat, phone, email messages and support tickets. To make things easier for you, we have multiple telephone numbers internationally, so that you are able to call the one which is closer to you. The max response time for your e-mail messages and your tickets is 1 hour. The regular response time is around 15-20 min, so you can forget about waiting for days and nights to receive support for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we supply feature 24/7 customer and technical support, which means that whatever the problem you experience, you will be able to get in touch with us and we will help you at once. Our guaranteed answer time for each email or support ticket that you open via your Hepsia hosting Control Panel is just one hour; the actual response time rarely exceeds 20 min. We also have telephone support with a couple of local numbers internationally plus a live chat, so that you'll be able to get in touch with us and receive more info about our solutions even if you don't have an account yet. We're able to assist you with nearly any question or a difficulty you have - payment methods, plan specs, email configuration, website hosting account settings, and many others. If you use our services, you won't ever experience a situation where you should wait for a few days to get a problem resolved like you'll need to do with numerous other suppliers.
24/7 Customer Support in VPS Servers
Each VPS server package that we offer includes 24/7 customer and tech support, so in case you experience any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us at any moment, even weekends and holidays. For your convenience, we offer different ways of communication - phone support with several local numbers around the globe, live chat, email messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems as it is easier to keep track of what's going on. The maximum warranted reply time for all emails and tickets is 60 minutes, yet it hardly ever takes that long to receive help. If you obtain the Managed Services upgrade that we offer, our administrators can also assist you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
We know how important it is to get quick support in general, let alone when you manage an entire server, that's why every single dedicated server that we provide features 24/7 support with one-hour reply time warranty regardless of the problem. This service is absolutely free for any kind of problems with the server or the software that was installed from our administrators through the setup, which means that you'll be able to get in touch with us as many times as you wish, even during holidays. You can either open a support ticket from the billing section or you could send an e-mail message, and the actual reply time for both rarely exceeds 30 minutes as we have admins available twenty-four-seven. In case you need general info about our servers or you've got a billing question/issue, you can also call one of the local phone numbers we have on as many as 3 different continents or you could employ our live chat service and talk to a representative online. For third-party software support, we offer you a Managed Services upgrade, that you're able to include to your server plan from your billing Control Panel.