Although this isn't the most importantfactor to recognize a dependable shared hosting provider from a bad one or a reseller from a real supplier, the option to call and talk with a live person is a sign that you aren't dealing with a one-person service provider and that you will be able to reach someone if you're looking for support. The phone support for web hosting services may vary from standard to professional, thus the problems that can be resolved with a call vary depending on the provider. Generally, these matters are simpler and include billing or first level technical issues as more difficult matters generally require a support ticket where both you and the administrators can track what is going on with a specific situation. Nonetheless, having the option to call your supplier will save you lots of time and efforts for the numerous small issues that will eventually appear when you manage your hosting account.
Phone Support in Shared Hosting
If you decide to buy one of our shared hosting plans, you'll be able to get in touch with our customer support team over the telephone for 14 hours every day. We can help you select the proper package for your websites because we are aware that it's better to discuss such issues with a live person. If you already own an account, we can help you with any kind of sales/billing questions and / or general issues, even with some tech situations which do not involve a long time or escalation to an administrator since it is better to open a ticket for time-consuming matters and have the entire communication in a single place. We now have phone numbers in the US, the UK and Australia, so you are able to call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we offer feature live phone support for 14 hours daily. If you wonder which package is appropriate for your websites, you'd like to learn more about a package's specifications or you need any other type of information about our services, you can call any of the local numbers which we have in the United States of America, the UK and Australia and our customer support representatives will assist you. In case you already have an account, you'll be able to contact us about general and sales issues, although we're usually able to help with many tech issues as well. For strictly technical troubles you need to take advantage of our in-built ticketing system where the communication between you and our technical support team will be in 1 place, which is the best option when your trouble requires extra time to be resolved or it has to be escalated to our sysadmins.