If you’ve ever got any queries in regard to your hosting plan or you face a problem with your sites, you’ll need to get in touch with the respective web hosting provider’s tech support team. It may not make a difference how fast they’ll answer if you have a question of a generic nature, but a problem such as a bungled application update, for example, may result in your website becoming broken or unavailable on the web. And the longer you have to wait for the support team to help you, the longer the website will be inoperative. In case you offer services or goods online, any downtime will destructively influence your website and you may lose current or prospective visitors. Many web hosting providers, especially resellers, reply to support tickets and emails within twenty four hours, but in the online space this is much too long, since visitors will scarcely ever go back to a site that isn’t working correctly over an extended time interval.
One-Hour Response Guarantee in Shared Hosting
If you are using one of our shared hosting plans and you have an enquiry or encounter a predicament, you can contact us 24/7 by opening a client support ticket or by sending an e-mail and we promise that you’ll get an answer in less than an hour. In case the issue can be sorted out, we’ll do it before we respond, while if there is something that you have to do on your end, we’ll provide you with all the required details – what possible solutions to try, what settings to check, etc. Typically, you will receive a reply within 30 minutes max, so waiting for hours on end or even for more than a day to obtain support is something impossible. Our 60-minute response time guarantee applies to any enquiry that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take advantage of our lightning-fast support service. You’ll get a reply to any trouble ticket submitted from the web hosting Control Panel or email sent to our customer and technical support staff within the hour. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. It often takes far less time to investigate and resolve a problem. We’ll provide you with more info if the solution involves something that should be done on your end. In case you contact us during holidays or weekends, the response time will be absolutely the same and given that our support staff will be at your service 24/7, you’ll obtain prompt help for any technical, billing or general issue irrespective of the hour.