A live chat is a real-time method of communication between a web hosting supplier's support crew and its clients. It is an efficient method to get some info about the website hosting services or have some issue resolved because you're speaking with a live representative. The advantages of using a live chat service instead of calling or opening a ticket are the reduced possibility of errors when you exchange information like usernames or domain names, the more rapid response time since the communication is real-time and the fact that you don't need to stay on the chat constantly - you are able to do something else while the agent investigates the issue in question. Furthermore, you are able to connect with a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone costs that you'll need to pay when you're calling to a different country.
Live Chat Support in Shared Hosting
Along with the telephone and ticket support, we offer live chat support as well. You can get in touch with us every day, which includes holidays and weekends, and we will give you more info about the shared hosting plans that we supply if you are not a customer yet, or about basic and billing questions in case you already have an account. Though for solely technical issues you will have to open a ticket to our tech support, because such issues need additional time to be resolved, you can still contact us on our live chat for some tech info. To give you an example, we are able to help you set up an email address in your email client or troubleshoot numerous issues, saving you time and effort. Even if our phone lines are already off for the day, you can talk with a live person.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as part of our services, so that when you have any kind of questions for our semi-dedicated servers, you're able to talk with our customer care team whenever you need regardless of whether you have already acquired your account or not. Generally, the chat service is intended for pre-sales, billing and basic questions and troubles, but we can assist you with a lot of tech questions as well. We will help you pick the right plan for your web sites in case you don't have an account yet, we can respond to all of the billing questions or concerns you may have or we can assist you with setting up your new e-mail address on your computer or smart phone - all the aforementioned will be done promptly since our live chat service is available all day long, every day. Any time you want help, you're able to talk with a representative and save a lot of time.